Talk to a human.
Real people, real fast. We don't use ticket queues, and we don't bounce you between chatbots. One email and we're on it.
Email us directly
Best for anything that needs a record — refunds, account recovery, merchant issues. Include screenshots and your account email if you have them.
support@joayo.appOpen email
Business hours
Weekends and Korean holidays — next business day.
What to expect
Most replies go out within a few hours. If your issue needs input from a merchant (e.g. a contested redemption), expect up to one business day while we coordinate.
- First reply: under 4 business hours on average
- Claim issues at the register: we'll step in within 15 minutes during business hours
- Account recovery: instant via /restore, manual verification within one business day
Before you write
Most things are already answered in the help center. A quick scan can save you a round-trip.
Quick answers
Jump straight to the most common topics:
Locked out of your account?
Web-based account recovery is ready in under 30 seconds. Drop your email, tap the link, sign back in — claims and rewards come back intact.
Restore my accountLooking for the full help center?
Over 25 answers across six categories, continuously updated.
Browse help center