Help center

Help, answered quickly.

Most questions are covered below. If you need a human, our support team replies within a business day — no ticket queues, no runaround.

Browse categories or tap a question to expand.

Getting started

Download, sign up, and find your first offer.

Search "joayo" on the App Store or Google Play, or tap the download link on this site — we'll auto-route you to the right store. The app is free and works on iOS 15+ and Android 10+.

How to claim, redeem, and handle expired deals.

Tap any offer in the feed or on a store page. Hit "Claim" — the offer is saved to your phone immediately. At checkout, open your Claims tab and show the screen. Staff taps once to apply the discount. That's it.

Visit tracking, rewards, and how points work.

When you redeem a claim or tap the "I'm here" button within 30 meters of a store you follow, that counts as a visit. No QR scans, no stamp cards. Visits also count if you pay through joayo Pay (where available).

Sign-in, data, notifications, and deletion.

Open joayo on the new phone, tap "Sign in," and enter the email on your account. We'll send a link — tap it on the new phone. All claims, rewards, and followed stores come back automatically. See /restore for the web recovery flow.

Pricing, joayo Pay, refunds, and receipts.

No. Claims are free. You pay the merchant directly for whatever you order — the discount from the claim is simply applied at the register.

Running joayo from the merchant side.

Head to /merchants and book a 15-minute onboarding call. Most shops are live within a business day — no hardware, no contracts, no setup fee. Our team handles the first campaign with you.

If you didn't find your answer above, our team replies within one business day — usually much faster.